Frequently Asked Questions
What areas do you cover?
We're based in the West Midlands and offer delivery to a wide range of areas, including Birmingham, Solihull, Dudley, Wolverhampton, West Bromwich, Castle Bromwich, Stourbridge, Halesowen, and Walsall. If you're not sure whether we deliver to your area, feel free to contact us.
Do you deliver and set everything up?
Yes, we provide full delivery, setup, and collection for every hire. Our friendly team will make sure everything is in working order before your event starts and return afterwards to collect the equipment.
Are your machines cleaned before each event?
Absolutely. Hygiene and safety are top priorities at Party Occasions. Every machine is thoroughly cleaned, maintained, and tested before and after each hire.
Can I hire more than one product?
Yes! Many customers hire several items together - for example, a popcorn and candy floss machine alongside a pick and mix stand or hot dog cart. We can help you build a package that fits your event and guest numbers.
What types of events do you cater for?
We supply hire items for weddings, birthday parties, school events, corporate functions, festivals, markets, and more. Whether it's a small family gathering or a large public celebration, we have suitable products for all occasions.
Do your services include staff to run the machines?
Some machines are simple to use and can be operated by you or your team. Others, such as the pancake cart or chocolate fountain, can be provided with trained staff on request. Please ask when booking if you'd like this option.
How far in advance should I book?
We recommend booking as early as possible, especially for peak dates such as summer weekends and the festive season. That said, we'll always do our best to accommodate last-minute requests if we have availability.
Can you customise displays for our theme or event?
Yes. We can often tailor things like sweet selections, cart colours, and setups to match your event theme. Just let us know what you're planning, and we'll work with you to personalise your package.
Do you offer packages or discounts for multiple items?
Yes, we offer discounted rates when booking multiple machines or displays. For example, many customers pair our ice cream cart with a doughnut wall or candy floss machine. Let us know what you're interested in and we'll put together a personalised quote.
What happens if it rains?
Most of our equipment is suitable for indoor use or can be operated under cover. If you're holding an outdoor event, we recommend arranging a marquee or indoor backup plan. We're happy to advise on what's suitable for your setup.
Can I hire machines for indoor venues like village halls?
Absolutely. Many of our hires take place at schools, church halls, sports clubs, and community centres. We can adapt our setup for smaller spaces and will advise you on power access and layout needs when booking.
Is a deposit required to secure a booking?
Yes, we usually take a small deposit to confirm your booking. The remaining balance is due before the event. We'll outline all payment terms clearly when you enquire or make a booking.
Can I collect the equipment myself?
No, we offer delivery and collection as standard for all bookings to ensure our machines are set up safely and correctly. This helps protect both our equipment and your event timeline.
How do I book?
You can enquire or book by calling us on 01384 931032 or by filling out the contact form. We'll confirm availability, discuss your needs, and help you secure your date.